Terms and Conditions

Welcome to the LULU FIEDLER Web site (the “Site”). Please carefully read the following Terms of Use before using the Site.

YOUR ACCEPTANCE OF THESE TERMS

By visiting or Using the Site you are accepting and consenting to be bound by this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

COPYRIGHT

All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of LULU FIEDLER or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet is secure, we implement all generally accepted security standards.

COOKIES

We also use cookies and track IP addresses so we can improve our services and enhance your experience, including tracking frequency of visits to the Site, search terms entered, and products requested. Cookies are small data files that are automatically stored on your computer when you visit our website, and are used to track the pages of the websites you have visited. They do not retain any personally identifiable information such as your name, address or financial information. We may use cookies, for example, to remember your shopping cart, store your preferences, track your orders and recognize you when you return to our website. By using our Site, you consent to our placement of cookies on your computer. If you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent.

Personal Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Processing your Order

Lulu Fiedler uses the information you provide in order to register you with our website, to administer our website services, and/or to process any orders you may place online. For example, when you place an order on the Site, we may use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns about your order. If you provide us an email address during checkout, you may also receive order confirmation and shipping status emails.

We will also use your information to review our performance and to improve our services to you.

PRICES

All prices are shown in Canadian Dollars (CAD). Each $ symbol refers to a price in CAD. Prices are subject to change without any notice at the sole discretion of Lulu Fiedler.

PAYMENT

We currently accept payments by Visa, MasterCard or American Express. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of the credit/debit card rejects authorization of payment to Lulu Fiedler, we will not be held liable for any delay or non-delivery.

Shipping

DOMESTIC SHIPPING

Shipping costs are estimated in the shopping bag check out process, and are subject to additional fees based on the order total, shipping destination, and cost to insure your delivery.

Once we have shipped your order, you will receive an email update with shipping details and a FedEx or Canada Post tracking number. You may follow the link in the email to check the estimated arrival of your order. In the event of a production delay, we will promptly notify you with an updated timeframe.

All domestic shipments are handled by FedEx or Canada Post and will require signature upon delivery. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please be aware that all orders are processed Monday through Friday, and delivery time does not include Saturdays, Sundays or Holidays.

Please Note: Your order will only be shipped once payment and delivery details have been approved. If you require overnight delivery, please contact to Lulu Fiedler at lulu@lulufiedler.com and we will do our best to accommodate your request.

INTERNATIONAL SHIPPING

Our shopping bag is currently configured for users who are billing and shipping in Canada and the rest of the world. All our international shipment are handle by FedEx.

Please Note: Your order will only be shipped once payment and delivery details have been approved. If you require overnight delivery, please contact to Lulu Fiedler at lulu@lulufiedler.com and we will do our best to accommodate your request.

RETURN AND EXCHANGE POLICY

All of our hand crafted jewels begin the creation process when your order is placed.  Due to the handmade nature of each piece, we do not accept returns.  However, there are certain exemptions to this, feel free to contact lulu@lulufiedler.com to discuss your particular situation.  In some cases we will allow exchanges.  Each piece is made with the most care and intention and we truly appreciate your support of our products. All Lulu Fiedler jewelry is made to order and may take four to six days to be prepared for shipment.

ERRORS, CORRECTIONS and CHANGES

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.

Repairs

Our jewelry collections are hand-crafted and as with any product of this nature, natural wear and tear or accident may result in damage. We recommend any piece in this condition be sent to us for evaluation. After receipt a course of action will be determined so it can be repaired to Lulu Fiedler’s standards. This process may take up to 4 weeks and there may be a fee associated with the repair, determined by Lulu Fiedler. All repair inquiries should be directed to lulu@lulufiedler.com or call 778 – 683 4412.

Materials and Product Information:

Lulu Fiedler uses sterling silver, 14K yellow/white/rose and 18k yellow/white/rose gold, as well as precious, semi-precious stones and pearls in its designs.  All diamonds we carry are purchased from legitimate sources not involved in funding conflict and in compliance with Kimberley Process of UN resolution. We hereby guarantee that the diamonds are conflict free, based on our personal knowledge and / or written guarantees provided by supplier of these diamonds. Quality of melee diamonds are G/H, VS, Balance, sustainability and beauty are integral to our work in both design and process. When ever possible, metals are derived from recycled sources. All work is handcrafted, happily slight variations can occur.

Color of products

We always put our best effort to display our products as accurate as possible however, color of stone or metal you are viewing from your monitor may be slightly different from actual color due to many factors including lighting of photo and color management of your monitor. We are not responsible for any inaccuracy of color of products.

LIABILITY

Lulu Fiedler has provided information on the website as accurately as possible. We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

Our website www.lulufiedler.com are provided to you AS IS and on AS AVAILABLE basis for you to use at your own risk. We do not make nor imply any warranties about its functionality or availability. Lulu Fiedler, or any of its shareholders, officers, directors or employees shall not be liable for any damages of any kind related to your ability or inability to use this site, equipment malfunction, software malfunction, computer viruses.

LINKS TO OTHER WEBSITES

This Site may contain links to other websites operated by other people or companies. Please be aware that we are not responsible for the privacy practices of other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. This Policy addresses information collected through this Site only. We encourage you to read the privacy policies or statements of other websites that you visit.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CONTACT US

If you have any questions regarding this Terms and Conditions or the information collection and dissemination practices of this Site, please contact us at: lulu@lulufiedler.com